Effective Date: May 31, 2024
Welcome to EndureFit! We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds may be necessary. Please read our Refunds and Returns Policy carefully to understand your rights and our obligations.
1. Returns
Eligibility: We accept returns of unused, unworn, and unwashed products in their original packaging within [number] days of delivery.
Initiating a Return: To initiate a return, please contact our customer support team at endurefits@gmail.com within the specified return period. Please provide your order number and reason for return.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
Condition of Returned Items: Returned items must be in their original condition, with tags attached and free from any signs of wear or damage. We reserve the right to refuse returns that do not meet these criteria.
2. Refunds
Processing Time: Refunds will be processed within [number] business days of receiving the returned item(s). Please note that it may take additional time for the refund to appear in your account, depending on your payment method and financial institution.
Payment Method: Refunds will be issued to the original payment method used for the purchase unless otherwise specified by the customer.
Restocking Fee: A restocking fee may apply to returns that do not meet our eligibility criteria or are initiated after the specified return period. Any applicable restocking fees will be deducted from the refund amount.
3. Defective or Incorrect Items
Defective Items: If you receive a defective or damaged item, please contact us immediately at endurefits@gmail.com. We will arrange for a replacement or issue a full refund, including return shipping costs.
Incorrect Items: If you receive an incorrect item, please contact us within [number] days of delivery. We will provide instructions for returning the incorrect item and arrange for the correct item to be sent to you.
4. Contact Us
If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer support team at endurefits@gmail.com. We are here to assist you and ensure that your shopping experience with EndureFit is a positive one.
5. Changes to Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.
Thank you for shopping with EndureFit!